tamed thy customer

feels good being able to defuse knarky fuming customers despite the fact that you’re hell tired,got a head flu,average handling time’s gone over 5 minutes,with no walkers to help you out and there’s 10 waiting in the queue to support if you did transfer the call to support but you managed to bring the customer down to normal collected manner when you knew they had every right to explode…because these sort of customers use to always really get to me feeling down and upset and would totally ruin my day…so getting there…

Posted by ShoZu

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~ by nursheikha on June 24, 2010.

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